Users reserve the right to access and correct information concerning them, in accordance with the law of January 6, 1978.
The website www.WHIPEARL.fr is published by the company ANYWAY SARL, whose main activity is distance selling.
47, rue Cartier Bresson
809 949 365 RCS BOBIGNY
E-mail : email@example.com
Customer service : firstname.lastname@example.org
Hosted by : OVH
The present terms and conditions of sale are agreed between, on the one hand, WHIPEARL (hereinafter "the seller") and, on the other hand, the Internet user who purchases a product via this website (hereinafter "the buyer").
These terms and conditions of sale are intended to define the contractual relationship between the seller and the buyer and the conditions applicable to any purchase made through the online store www.WHIPEARL.fr, whether the buyer is a professional or a private individual.
The acquisition of an article through this website implies an unconditional acceptance by the buyer of these terms and conditions of sale. These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller.
WHIPEARL reserves the right to modify these terms and conditions at any time. In that case, the applicable conditions will be those on the date of the buyer's order.
The texts and photographs presented on the site are reserved, under the rights of author and intellectual property; their reproduction, even partial, is strictly forbidden without the formal agreement of WHIPEARL.
Any establishment of hypertext links to the site without the express permission of the legal representative of the company is strictly prohibited.
WHIPEARL strives to provide the most accurate information possible, delivery times posted on products being resupplied are subject to change without notice and depend primarily on information collected from suppliers.
The availabilities posted on the site are given as an indication and do not represent in any case a contractual commitment.
The prices of the Products sold on the website are indicated in euros and include all taxes, excluding the cost of preparation and shipping.
Prices of items listed in the catalog at the time of order will be the only ones applicable to the buyer. These prices do not include order processing, shipping and delivery charges. These costs are the responsibility of the buyer and are billed at the end of the order in addition to the products ordered.
Discounts posted on the website, communicated in the press, offered by e-mail to people registered in the Newsletter or published by different partners, are valid for the period indicated.
Some discounts may be subject to promotional codes. These promotional codes are not cumulative and are not refundable.
For the buyer to benefit from such discounts, it is mandatory to enter them in the field reserved for this purpose during the validation of the order.
The buyer who wants to purchase a product must :
• fill in all the requested details;
• confirm the order after checking it;
• make the payment in the provided conditions.
The confirmation of the order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All data provided and the recorded confirmation will be worth proof of the transaction. Confirmation will be regarded as a signature and acceptance of the operations carried out. The seller will communicate by e-mail a confirmation of the recorded order.
For security reasons and in order to protect our customers from possible credit card fraud, all orders are subject to verification. Additional information may be requested from the buyer to validate their purchase.
A shipping date is indicated before the confirmation of the order. This takes into account the current availability and / or resupplying of the product. Depending on the selected carrier, a delivery time is communicated to the buyer. Exceeding the delivery date of 14 days not due to a case of force majeure, the buyer is allowed to cancel their order by registered letter with acknowledgment of receipt. The order is considered canceled upon receipt of the letter by WHIPEARL. The buyer exercises this right for 60 days from the scheduled delivery date. In that case, the refund of the order will be made within a maximum period of 14 days.
Any partial delivery, required by the buyer, of an order containing unavailable products on the agreed delivery date, incurs additional costs to the buyer.
In case of loss or non-receipt of the package, the buyer, with their tracking number received by email, must notify the carrier that their order was not received and inform WHIPEARL. An investigation is conducted with the carrier, which may take several days. During this period, no refund or return can be made. After confirmation of the loss of the package from the carrier, the buyer will receive the refund of their purchase or their order will be reshipped.
In case of damage during transport, it is up to the buyer to fill out a claim with the carrier and return the item.
WHIPEARL initiates a claim with the carrier and refunds the buyer within 14 days, if the buyer's claim is registered with the carrier.
A pre-order is to order an item that is not yet available but whose release is imminent (less than two months). Your order will be shipped once all the products available. If you want to receive the immediately available products faster, you will need to place two separate orders. Your payment is cashed as soon as the pre-order is made on our website. Your pre-order is cancelable during the first 14 days after your pre-order and is fully refunded as a cancellation order. After 14 days a voucher is made if you no longer want the pre-ordered article. The "pre-order" is a priority reservation on a product that allows you to be delivered in priority as soon as it is available.
To pay for the order, the buyer has at their disposition all payment methods indicated after validation of the cart. The buyer guarantees the seller that they have the necessary permissions to use the method of payment chosen by them at the time of the confirmation of the purchase order.
The part dedicated to the online payment of the website is subject to a security system (SSL encryption). The debit of credit cards is made the day of the preparation of the order and not to the validation of the order by the buyer. In case of refusal of transaction by the payment centers, the seller reserves the right to suspend the corresponding orders, the buyer will be notified by email or phone and will have to contact their bank to unlock the transaction.
For any distance purchase (mail order), the buyer has a period of fourteen clear days from the date of the day the distance contract is concluded to exercise their right of withdrawal without having to justify reasons or to pay fines except, where applicable, return costs (Article L 121 of the CC).
The product must be returned in a protected packaging so that it undergoes no damage and remains marketable (costs and risks of return are at the buyer's expense). If that is not the case, WHIPEARL reserves the right to refuse the processing of these products. No refund or credit can be issued if the product packaging has been opened. If you wish, the product will be returned to you at your expense.
The product must be returned to this address:
47, rue Cartier Bresson
809 949 365 RCS BOBIGNY
Refund will be issued no later than 14 days after receipt of the item.
After the withdrawal period, handling fees and shipping costs are not refundable.
All items are subject to a legal warranty of conformity (L211 1 of the Consumer Code) and a guarantee against hidden defects (articles 1641 and following of the Civil Code) allowing him to return defective items delivered.
Are excluded from the scope of the warranty defects and deterioration caused by wear, by an external accident (for example, faulty maintenance, collision, lightning...), or by use or installation that does not complies to specifications and recommendations of the manufacturer.
For any return under the warranty, the shipment is the responsibility of the customer and at their risk. Exchange fees are the responsibility of the seller in France.
Protective films are a technical product requiring a precise laying operation that is dependent on the customer. As a result, no warranty is available on this type of product.
The seller, in the process of selling online, is bound only by an obligation of means; they can not be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, disruption of service, or other involuntary problems.
In accordance with the law relating to data, files and freedoms of January 6, 1978, information of personal nature relating to buyers may be subject to automated processing. WHIPEARL reserves the right to collect information about buyers including using cookies.